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MARDINUS SYAIDY, NIM. 09660039 (2014) ANALISIS DAN USULAN PERBAIKAN KUALITAS JASA DENGAN INTEGRASI METODE SERVQUAL DAN SIX SIGMA DI INSTALASI RAWAT INAP RS PKU MUHAMMADIYAH YOGYAKARTA. Skripsi thesis, UIN SUNAN KALIJAGA.

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UIN Sunan Kalijaga Yogyakarta

Jl. Laksda Adisucipto, Papringan, Caturtunggal, Kec. Depok, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55281 Indonesia

lib@uin-suka.ac.id

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