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HURUN’IN, NIM. 10660003 (2015) PENGUKURAN KUALITAS PELAYANAN DALAM MENGETAHUI TINGKAT KUALITAS PELAYANAN DENGAN METODE PERFORMANCE IMPORTANCE ANALYSIS DAN FISHBONE CHART (HOTEL GRAND ROSELA YOGYAKARTA). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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UIN Sunan Kalijaga Yogyakarta

Jl. Laksda Adisucipto, Papringan, Caturtunggal, Kec. Depok, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55281 Indonesia

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