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MAHFUT, NIM. 10660012 (2017) ANALISIS KEPUASAN NASABAH TERHADAP KUALITAS LAYANAN JASA BANK DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN INDEX POTENTIAL GAIN CUSTOMER VALUE (PGCV) (STUDI KASUS BANK BRI UNIT SITIMULYO PIYUNGAN BANTUL). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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UIN Sunan Kalijaga Yogyakarta

Jl. Laksda Adisucipto, Papringan, Caturtunggal, Kec. Depok, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55281 Indonesia

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