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ISRUL MUHERI HUTAPEA, NIM. 10660039 (2015) ANALISIS TINGKAT KEPUASAN PELANGGAN DAN KUALITAS PELAYANAN TERHADAP PELAYANAN JASA RUMAH MAKAN MENGGUNAKAN METODE FUZZY-SERVQUAL DAN INDEX POTENTIAL GAIN CUSTOMER VALUE (PGCV) DI RUMAH MAKAN AYAM GORENG “SUHARTI”. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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