PERSEPSI PEMUSTAKA TERHADAP PELAYANAN PRIMA PUSTAKAWAN DI PERPUSTAKAAN UMUM KABUPATEN BANTUL

AIDILLA QUROTIANTI, NIM. 12140029 (2016) PERSEPSI PEMUSTAKA TERHADAP PELAYANAN PRIMA PUSTAKAWAN DI PERPUSTAKAAN UMUM KABUPATEN BANTUL. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

This study aims to describe visitors perception of service excellence of librarian in The Public Library District Bantul. The subject of this research was The Public Library District Bantul visitors with total population of 218.521 people. Implementing incidental sampling, this study involved 100 visitors as participants. Meanwhile, the data collections methods used questionnaire with Likert scale, nonparticipant observation and documentation. Drawn upon the data analysis, it is concluded that visitors had positive response (mean=2,96). Based on the scale interval to get the results of the perception of the visitors to variable good communication by (2,84) which is good. As a result of subvariables are verbal and nonverbal communication by (2,97) a relatively good. As a results of variable individually work with either by (3,23) which is good. The result of a variable communication of A3 by (2,785). Finally, the result of this study suggest The Public Library Disctrict Bantul are: 1) Librarian more resonse in welcomed the arrival of visitors when fit into the library with greeted the visitors, 2) librarian always give a smile escpecially when serve visitors, 3) librarian help each other and at the same time in serve visitors, and 4) librarian always response in help visitors when saw there visitors who have difficulty in looking for a book on the shelf book.

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