DIMENSI KUALITAS PELAYANAN (CAROL KING)

RUBAIYATUN RASDAN , (2008) DIMENSI KUALITAS PELAYANAN (CAROL KING). /UIN Sunan Kalijaga/Proseding/.

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Abstract

10 Dimensi kualitas pelayananbr : 1. Realibility, 2. Responsivenes , 3. Competence, 4. Access , 5. Courtecy, 6. Communication, 7. Credibility, 8. Security, 9. Understanding/knowing the customer, 10. Tangibles

Item Type: Article
Uncontrolled Keywords: Kualitas pelayanan
Depositing User / Editor: Users 1 not found.
Last Modified: 04 May 2012 16:37
URI: http://digilib.uin-suka.ac.id/id/eprint/237

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