PERSEPSI PEMUSTAKA TERHADAP KUALITAS PELAYANAN REFERENSI DI UPT PERPUSTAKAAN UNIVERSITAS PEMBANGUNAN NASIONAL VETERAN YOGYAKARTA

ANA KURNIASARI, NIM. 08140008 (2012) PERSEPSI PEMUSTAKA TERHADAP KUALITAS PELAYANAN REFERENSI DI UPT PERPUSTAKAAN UNIVERSITAS PEMBANGUNAN NASIONAL VETERAN YOGYAKARTA. Skripsi thesis, PERPUSTAKAAN UIN SUNAN KALIJAGA.

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Abstract

This research to intend four know how to librarian perception of the service quality reference UPT Pembangunan Nasional Veteran University Library Yogyakarta. Piece of information collected by using questionnaires as the main method, documentation and interview as complementary method. The population taken are users librarians reference service on UPT Pembangunan Nasional Veteran University Library Yogyakarta in February 2012. The samples taken are 95 respondents by using Accidental Sampling technique. The analysis used Quantitative Descriptive Analysis. Based on the qualitative descriptive analysis can be summarized as followes: the score of assessment criteria based on the average value 3,05, results this obtained can be categorized that librarians reference service on UPT Pembangunan Nasional Veteran University Library Yogyakarta is fair, of the 26 indicators under consideration are translated into 5 sub variables, namely: reliability, responsiveness, assurance, empathy, tangible. For the sub variables reliability, the average value user statisfaction is 3,03, so based on the average value is god. For the sub variables responsiveness, the average value user statisfaction is 2,98, so based on the average value is god. For the sub variables assurance, the average value user statisfaction is 3,20, so based on the average value is god. For the sub variables empathy, the average value user statisfaction is 3,08, so based on the average value is god. For the sub variables tangible, the average value user statisfaction is 3,06, so based on the average value is god, the sub variable to anclose perception, average value librarians perception is 3,05, so based on the average value is god.

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