TANGGUNG JAWAB HUKUM KLINIK KECANTIKAN DALAM PENANGANAN EFEK SAMPING PERAWATAN (STUDI PADA VERE AESTHETIC YOGYAKARTA)

Dwi Amalia, NIM.: 22103040042 (2026) TANGGUNG JAWAB HUKUM KLINIK KECANTIKAN DALAM PENANGANAN EFEK SAMPING PERAWATAN (STUDI PADA VERE AESTHETIC YOGYAKARTA). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

The beauty industry in Indonesia has experienced significant growth, marked by the increasing number of beauty clinics offering various types of aesthetic treatments. Behind this rapid development, lies a risk that cannot be overlooked, namely the occurence of side effects resulting from beauty treatments that may potentially harm consumers. Vere Aesthetic Clinic Yogyakarta, as one of the providers of aesthetic services, is not exempt from this issue, as there are still consumer complaints regarding treatment side effects such as irritation, swelling, and even post-invasive procedure complications. This condition raises legal concerns regarding the forms of complaints related to treatment side effects experienced by consumers and the scope of the legal responsibility of beauty clinics in addressing such treatment side effects in accordance with the applicable laws and regulations. This research constitues an empirical legal study conducted through field research, employing a descriptive-analytical method with an empirical juridical approach. Primary data were obtained through observation and in-depth interviews with the responsible physician and five consumers who experienced treatment side effects. Secondary data were collected through a literature review of statutory regulations and legal scholarship. The data were analyzed by comparing the field findings with legal theories and consumer protection law provisions. The research results indicate that side effect complaints at Vere Aesthetic Clinic Yogyakarta are classified into mild, moderate, and severe categories, with the majority of complaints falling within the mild to moderate range. The occurrence of these side effects is influenced by factors such as consumer non- compliance with aftercare instructions, variations in individual skin responses, treatment procedures, and a lack of understanding regarding the informed consent. Legally, these complaints are qualified as a breach of contract in the form of defective performance, particularly concerning the obligation to provide information within the therapeutic agreement. The clinic’s legal responsibilities include providing free medical consultations, corrective medical treatments, medications, material compensation, as well as a continuous monitoring and follow-up system. However, these responsibilities are limited if the side effects are proven to be caused by consumer negligence, medical intervention from other doctors or clinics, or if the complaints are reported beyond the clinic's designated timeframe.

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