PERSEPSI KEPUASAN PEMUSTAKA TERHADAP LAYANAN ANAK DI KANTOR ARSIP DAN PERPUSTAKAAN KOTA YOGYAKARTA

ERLAN EKA PRAJA, NIM. 09140015 (2013) PERSEPSI KEPUASAN PEMUSTAKA TERHADAP LAYANAN ANAK DI KANTOR ARSIP DAN PERPUSTAKAAN KOTA YOGYAKARTA. Skripsi thesis, UIN SUNAN KALIJAGA.

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Abstract

This research is quantitative descriptive research , to determine the perception of the user satisfaction of the child services office in Yogyakarta city archives and library are presented in the form of statistics . The study subjects were children who are still recorded in the office of Yogyakarta city archives and libraries . data collection methods used by the author to get the relevant data is the observation , documentation and questionnaires (koesioner) . based on the analysis and discussion of this experiment is about " the perception of the user satisfaction in the child services office of Yogyakarta city archives and libraries " . doperoleh high scores to the questions contained in item 6 with a score of 78.8 % , this means that the service will be undertaken to guide reading very satisfying users, especially for the children while the calculation of the grand mean of 73.75 % and can be categorized either , so the services provided in the child can be given the satisfaction of users who come and visit the office of Yogyakarta city archives and libraries . Key Words : Perception , Satisfaction , Service Child

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