PERSEPSI PEMUSTAKA TERHADAP PELAYANAN PRIMA DI PERPUSTAKAAN INSTITUT SAINS DAN TEKNOLOGI AKPRIND YOGYAKARTA

Habib Novarosita, NIM.: 13140071 (2020) PERSEPSI PEMUSTAKA TERHADAP PELAYANAN PRIMA DI PERPUSTAKAAN INSTITUT SAINS DAN TEKNOLOGI AKPRIND YOGYAKARTA. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

This study aims to determine the perceptions of visitors to excellent service at the IST AKPRIND Yogyakarta Library. The method used is descriptive qualitative with one variable, namely the perception of users.The population in this study is active library users who have library member cards with a total of 2154 members with a sample of 96 respondents. The sampling technique in this study used accidental sampling. research methods and data collection in this study using a questionnaire, interview and observation. Validity and reliability test using Product Moment Correlation and Alpha Cronbach. The results of the overall data analysis show that the average value is 3.05 so that based on the interval scale, the perception of excellent service in the attitude sub variable is 3.11 so that it can be categorized as good. The results of the sub variable attention of 3.02 can be categorized as good. The results of the sub-action variable of 3.03 can also be categorized as good. researchers suggest for the library IST AKPRIND Yogyakarta; 1) libraries continue to improve excellent service to match or exceed the expectations of visitors, 2) librarians should be able to further empower users and understand the collections that are needed by visitors, 3) librarians always take the initiative to help users in finding the collections they want to borrow.

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