MINAT NASABAH BANK SYARIAH MENGGUNAKAN MOBILE BANKING PADA MASA PANDEMI COVID-19 DI LOMBOK TIMUR

Indrahadi Wijay, NIM.: 17108020004 (2021) MINAT NASABAH BANK SYARIAH MENGGUNAKAN MOBILE BANKING PADA MASA PANDEMI COVID-19 DI LOMBOK TIMUR. Skripsi thesis, SUNAN KALIJAGA YOGYAKARTA.

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Abstract

The purpose of this study was to determine the factors that influence the interest of Islamic bank customers to use mobile banking during the covid-19 period. This study uses variables from the TAM model, namely perceived usefulness, perceived ease of use and then adds the perceived credibility and information about mobile banking as independent variables. This study uses primary data obtained from Islamic bank customers who use mobile banking domiciled in East Lombok. Data analysis used multiple linear regression analysis with SPSS version 26 as a data analysis tool. The results showed that simultaneously all independent variables influenced the interest of Islamic bank customers to use mobile banking. Partially, the perceived usefulness, perceived ease of use, and information about mobile banking variables can affect the interest in using mobile banking, while the perceived credibility variable has no effect on the interest in using mobile banking.

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