EVALUASI KUALITAS LAYANAN PERPUSTAKAAN MADRASAH MU’ALLIMAAT MUHAMMADIYAH YOGYAKARTA MENGGUNAKAN METODE LIBQUAL+TM

Laila Safitri, NIM.: 18101040022 (2022) EVALUASI KUALITAS LAYANAN PERPUSTAKAAN MADRASAH MU’ALLIMAAT MUHAMMADIYAH YOGYAKARTA MENGGUNAKAN METODE LIBQUAL+TM. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

Library service is one of important thing in the library because it become the spearhead to fill the librarian necessity. The good library service is a service that can give the librarian a satisfaction. Because of that, there is need an evaluation to know library service quality. The service quality in library could be seen through satisfaction survey using LibQUAL+TM method. The aim of this research is to measure the library service quality at Madrasah Mu’allimaat Muhammadiyah Yogyakarta. This research using descriptive quantitative method. The data collecting technique of this research are observation, interview, questioner, and documentation. The population of this research is students of junior Islamic high school (MTs) and senior Islamic high school Madrasah Mu’allimaat Muhammadiyah Yogyakarta (MA). The sample of this research done by incidental sampling technique, and data analysis of this research using SPSS software 21 version. The research results are: the perception average score (P) is 31,21, minimum hope score (HM) is 28,72, and ideal hope score (HI) is 36,64 or HM<P<HI, also the asymmetry score is Adequency score Gap (AG) is 2,69 and Superiority Gap (SG) -3,30. Those scores show that the service quality at Madrasah Mu’allimaat Muhammadiyah Yogyakarta library already fill up the minimum hope of services, and stand the tolerance limit (zone of tolerance). So the user feel satisfy with the service quality in the library. Suggestion to Madrasah Mu’allimaat Muhammadiyah Yogyakarta library from those results research is to defend and improve the library quality service, also notice the indicators that need to get more priority in the library service improvement.

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