PENGARUH PERILAKU ASERTIF PUSTAKAWAN TERHADAP KUALITAS LAYANAN PERPUSTAKAAN MADRASAH ALIYAH NEGERI 2 YOGYAKARTA

Hasna Hani Shobarina, NIM.: 18101040052 (2022) PENGARUH PERILAKU ASERTIF PUSTAKAWAN TERHADAP KUALITAS LAYANAN PERPUSTAKAAN MADRASAH ALIYAH NEGERI 2 YOGYAKARTA. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

[img]
Preview
Text (PENGARUH PERILAKU ASERTIF PUSTAKAWAN TERHADAP KUALITAS LAYANAN PERPUSTAKAAN MADRASAH ALIYAH NEGERI 2 YOGYAKARTA)
18101040052_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf - Published Version

Download (3MB) | Preview
[img] Text (PENGARUH PERILAKU ASERTIF PUSTAKAWAN TERHADAP KUALITAS LAYANAN PERPUSTAKAAN MADRASAH ALIYAH NEGERI 2 YOGYAKARTA)
18101040052_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf - Published Version
Restricted to Registered users only

Download (4MB) | Request a copy

Abstract

This study aims to determine the effect of librarian assertive behavior on service quality at the Madrasah Aliyah Negeri 2 Yogyakarta Library (MAN 2 Yogyakarta). This type of research is an inferential quantitative method using simple linear regression analysis. The data was processed using the IBM SPSS Statistics 25 software tool. The research subjects were the students of the MAN 2 Yogyakarta Library in the 2021/2022 academic year and the objects of this research were the assertive behavior of librarians and the quality of library services. The population in the study were all students of MAN 2 Yogyakarta while the research sample was students in grades 10, 11, and 12 of MAN 2 Yogyakarta. The sampling technique was random or accidental sampling with a total of 87 respondents calculated by the slovin formula. Data collection techniques used are observation, questionnaires, interviews, and documentation.Measurement of data using a Likert scale. Based on simple linear regression analysis, the coefficient of determination test is 41.6%, which indicates that variations in librarian assertive behavior can explain variations in service quality, which is 41.6%. The results of the correlation test show that the relationship between the assertive behavior of librarians and the quality of library services is strong and unidirectional. Based on the results of the study, it was shown that the Ha hypothesis was accepted, which means that it can be concluded that there is a significant influence of the assertive behavior of librarians on the service quality of the MAN 2 Yogyakarta Library.

Item Type: Thesis (Skripsi)
Additional Information: Pembimbing: Muhammad Ainul Yaqin S.Pd., M.Ed.
Uncontrolled Keywords: Perilaku Asertif, Kualitas Layanan, Pustakawan, Perpustakaan, Perpustakaan Sekolah
Subjects: Perpustakaan > Perpustakaan Sekolah
Pustakawan > pustakawan, Layanan Perpustakaan
Divisions: Fakultas Adab dan Ilmu Budaya > Ilmu Perpustakaan (S1)
Depositing User: Muh Khabib, SIP.
Date Deposited: 16 Sep 2022 13:05
Last Modified: 16 Sep 2022 13:05
URI: http://digilib.uin-suka.ac.id/id/eprint/53113

Share this knowledge with your friends :

Actions (login required)

View Item View Item
Chat Kak Imum