DIGITALISASI PELAYANAN PENDIDIKAN DALAM MENINGKATKAN MUTU LAYANAN ADMINISTRASI SEKOLAH MTs NEGERI 9 BANTUL PERSPEKTIF TOTAL QUALITY MANAGEMENT

Mufthi Alam, NIM.: 20204092008 (2023) DIGITALISASI PELAYANAN PENDIDIKAN DALAM MENINGKATKAN MUTU LAYANAN ADMINISTRASI SEKOLAH MTs NEGERI 9 BANTUL PERSPEKTIF TOTAL QUALITY MANAGEMENT. Masters thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

Improving education services through digitalization programs is very important to face the development of digital technology. The development of information technology covers many aspects of life that are growing rapidly and rapidly, the field reached from the development of information technology is the field of school administration services. This study examines the application of digitalization of school services in improving the quality of education administration services from a Total Quality Management perspective. This research is theoretically expected to add scientific insight to researchers and as additional study information for the Islamic Education Management department to develop broader aspects. While practically it can be used as a benchmark for the level of service quality provided by Administration Staff through digitization of educational services at MTs Negeri 9 Bantul. The research method used is qualitative research using case stadi at the research location, using triangulation techniques and sources. The results showed the public's fit for the digitalization of educational services with the results of a satisfaction survey of 3.62 out of a total score of 4 and classified as very good, digitalization of services carried out by madrasah includes student services, academics, facilities and infrastructure services, and public relations services. Analysis of effective digitalization of education services seen from the perspective of Total Quality Management results in implementing digitalization of educational services requires unity and cohesiveness between lines of institutions in realizing fast, clean and pungli-free services, planning determination determines the success of a program run. With the existence of corruption-free services, it can increase public trust in schools and be able to increase school existence in the eyes of the community.

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