PERSEPSI PEMUSTAKA TERHADAP LAYANAN PERPUSTAKAAN KELILING: STUDI KASUS DI DINAS PERPUSTAKAAN DAN ARSIP DAERAH KOTA BIMA

Raodah, NIM.: 18101040023 (2022) PERSEPSI PEMUSTAKA TERHADAP LAYANAN PERPUSTAKAAN KELILING: STUDI KASUS DI DINAS PERPUSTAKAAN DAN ARSIP DAERAH KOTA BIMA. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

The purpose of this study was to determine user perceptions of mobile library services at the Regional Library and Archives Service of Bima City. The method used is qualitative in case studies. Data collection techniques used three sources, namely observation, documentation, and interviews. While the data analysis in this study is a test of the validity of the data used, namely triangulation techniques, qualitative data analysis techniques in this study include data reduction, data presentation and drawing conclusions. This study uses five dimensions in accordance with the theory given by Berry in Fandy Thiptono and Anastasia Diana, namely tangible evidence, reliability, responsiveness, assurance, and empathy. Data analysis was carried out in the perception of users of mobile library services, namely having a positive perception, namely clear evidence: strategic location of mobile libraries, good facilities, fairly complete collections, reliability: officers who are on time in serving mobile libraries although there are still users who feel not enough time given, responsiveness: providing services that quickly respond to serving users even though there are officers who are not fast and not responding, guarantees: officers are friendly and polite to users, empathy: patient and objective in providing services so that users give positive perceptions positive towards mobile library service.

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