PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN SIRKULASI DI PERPUSTAKAAN STTL (SEKOLAH TINGGI TEKNIK LINGKUNGAN) YOGYAKARTA

Vita Rani Vitora, NIM.: 07140111 (2010) PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN SIRKULASI DI PERPUSTAKAAN STTL (SEKOLAH TINGGI TEKNIK LINGKUNGAN) YOGYAKARTA. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

Student perceptions of circulation service is an evaluative response that could be good or not good for what they earn from a given library circulation services. The purpose of this study is to determine how student perceptions of the quality of service at the Library circulation STTL Yogyakarta. This research was conducted at the Central Library by taking a sample of Yogyakarta STTL 64 students who had registered as a member of the Central Library STTL Yogyakarta, and sampling using accidental sampling method. The results of this study indicate that student perceptions of the quality of service at the Library circulation STTL Yogyakarta is fair, with an overall total of the average value of 3.43. However, it is suggested to Central Library STTL Yogyakarta to continue to improve service quality circulation, especially in terms of availability of equipment, good operating conditions, operating instructions of the library, where books / shelves, a chair or desk facilities, data entry, spacious rooms and tidiness officers, because the type of these services are still perceived quite well by students.

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