PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK DAN FASILITAS TERHADAP KEPUASAN NASABAH DALAM BERTRANSAKSI PASCA PANDEMI COVID-19 PADA BANK SYARIAH INDONESIA KCP AMABRUKMO

Miftah Farid, NIM.: 18108020105 (2023) PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK DAN FASILITAS TERHADAP KEPUASAN NASABAH DALAM BERTRANSAKSI PASCA PANDEMI COVID-19 PADA BANK SYARIAH INDONESIA KCP AMABRUKMO. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

Preview	Text (PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK DAN FASILITAS TERHADAP KEPUASAN NASABAH DALAM BERTRANSAKSI PASCA PANDEMI COVID-19 PADA BANK SYARIAH INDONESIA KCP AMABRUKMO) 18108020105_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf - Published Version Download (4MB) | Preview
	Text (PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK DAN FASILITAS TERHADAP KEPUASAN NASABAH DALAM BERTRANSAKSI PASCA PANDEMI COVID-19 PADA BANK SYARIAH INDONESIA KCP AMABRUKMO) 18108020105_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf - Published Version Restricted to Registered users only Download (522kB) | Request a copy

Abstract

After the Covid-19 pandemic a few years ago, it caused various disruptions globally and domestically. This has had various impacts on the economic sector including banking. This study was conducted to determine the effect of service quality, product quality and facilities on customer satisfaction in transactions after the Covid-19 pandemic at Bank Syariah Indonesia KCP Ambarukmo. The research method used is quantitative method. The population of this study were Bank Syariah Indonesia customers in Yogyakarta using a sample of 100 people obtained by purposive sampling method. The data used in this study are primary data obtained from distributing questionnaires online with the help of Google form. Then the data was analyzed using IMB SPSS Statistics 25. The results showed that there was a positive and significant

Share this knowledge with your friends :

Actions (login required)

View Item