EVALUASI TINGKAT KEPUASAN PENGGUNA OPAC BERDASARKAN METODE EUCS DI PERPUSTAKAAN KAMPUS IV UNIVERSITAS AHMAD DAHLAN YOGYAKARTA

Muhammad Panji Gemilang, NIM.: 19101040126 (2023) EVALUASI TINGKAT KEPUASAN PENGGUNA OPAC BERDASARKAN METODE EUCS DI PERPUSTAKAAN KAMPUS IV UNIVERSITAS AHMAD DAHLAN YOGYAKARTA. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

This research aims to determine the results of evaluating the level of end user satisfaction with the implementation of OPAC at the Campus 4 Library of Ahmad Dahlan University (UAD) Yogyakarta. In this research, quantitative descriptive research was used using the End User Computing Satisfaction (EUCS) model that was developed. The subjects in this research were all active students at Campus 4 UAD Yogyakarta and the research object was the OPAC UAD Yogyakarta Library. The population in this study were active students at Campus 4, totaling 13,945 people with 99 respondents taking the Slovin formula. Data collection techniques use observation, interviews, documentation and questionnaires. Data analysis uses mean and percentage formulas. The overall results of this research show that the content sub-variable percentage value is 79%, accuracy 79%, format 76%, ease of use 80%, timeliness 77%, system speed 78%, system reliability 77%. The overall data analysis results show a value of 78%, which based on the percentage scale of user satisfaction levels is stated as "Very Satisfied". These results were obtained from 7 subvariables described in 24 statements distributed and filled in by 99 respondents or samples. Broadly speaking, it is included in the "Very Satisfied" category.

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