EVALUASI KUALITAS LAYANAN PERPUSTAKAAN KELILING UNIVERSITAS SANATA DHARMA DI SD KANISIUS SOROWAJAN MENGGUNAKAN DIMENSI LIBQUAL⁺™

Fathiya Azizah, NIM.: 20101040106 (2024) EVALUASI KUALITAS LAYANAN PERPUSTAKAAN KELILING UNIVERSITAS SANATA DHARMA DI SD KANISIUS SOROWAJAN MENGGUNAKAN DIMENSI LIBQUAL⁺™. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

This study aims to determine the quality of Sanata Dharma University mobile library services at Kanisius Sorowajan Elementary School using the LibQUAL⁺™ dimensions. The evaluation uses three dimensions to become indicators including Affect of Services, Information Control, and Library as Place. The research method is quantitative-descriptive. The subjects of this research are fifth and sixth grade students who utilize mobile library services while the object of this research is the evaluation of the quality of Sanata Dharma University mobile library services at Kanisius Sorowajan Elementary School using the LibQUAL⁺™ dimensions. Data were collected using questionnaires, observations, interviews, and documentation. Sampling using saturated sampling technique. The results obtained the average score of the LibQUAL⁺™ sub-dimensions of perception, namely Affect of Services with a score of 3.40, Information Control with a score of 3.19, Library as Place with a score of 3.38. Based on the perception score, it shows that the quality of Affect of Services and Library as Place mobile library services is on the “very good” interval scale and Information Control is on the “good” interval scale. This means that the quality of mobile library services has met student perceptions. From the results of the study, it is recommended to the mobile library of Sanata Dharma University to pay attention to the indicators in the LibQUAL⁺™ dimensions that have the lowest score value in each dimensions in order to further improve the quality of mobile library services.

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