PERSEPSI PEMUSTAKA TERHADAP FUNGSI PELAYANAN REFERENSI DI KANTOR ARSIP DAN PERPUSTAKAAN KABUPATEN KLATEN

DAVID REZA HERMAWAN, NIM. 09140005 (2013) PERSEPSI PEMUSTAKA TERHADAP FUNGSI PELAYANAN REFERENSI DI KANTOR ARSIP DAN PERPUSTAKAAN KABUPATEN KLATEN. Skripsi thesis, UIN SUNAN KALIJAGA.

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Abstract

This study aims to determine how the user perception of the service function reference at Office of Archives and Libraries in Klaten . This research is quantitative descriptive. The sample in this study is the users who have registered as members of the library as much as 98 users, sampling techniques using accidental sampling. Data was collected through observation, interviews, documentation, and questionnaires using a Likert scale with response categories consisting of four alternative answers that scale strongly agree, agree, disagree, and strongly disagree. The data were processed with SPSS tools (Statistical Package For Social Science) version 19 for Windows. Variable in this study is a single user perception of the service function reference at Office of Archives and Libraries in Klaten. Indicators to measure the perceptions of the five functions users based reference service, which functions as a supervisory reference, the reference function as information, guidance function as a reference, the reference function as instruction, and function as bibliographic references. Results of this study showed that the perception of the service function reference users at Office of Archives and Libraries in Klaten categorized well with the results of the total average value of 3.12, with 3.24 for details of reference functions as supervisory, 3.16 to function as an information reference, 2.80 for function references as guidance, 3.16 to function as an instruction reference, 3.27 to function as bibliographic references. So the conclusion is the user's perception of the service function reference in the Office of Archives and Library Klaten well categorized. Recommendation was the need for training or seminars related to library science in particular reference to the librarian services, and the need for guidance to officers training reference. Keyword : service function, reference service

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